TransMH Transportes ("TransMH", "we") respects your privacy and processes personal data in accordance with Brazil's General Data Protection Law — LGPD (Law No. 13,709/2018) and other applicable rules. This Policy explains what data we collect on this website, for which purposes, and what your rights are.
1. Data controller
TransMH Transportes. Data Protection Officer contact: comercial@transmh.com.br.
2. Data we collect
- Data you provide — when filling in the quote form or contacting us via WhatsApp: name, company, e-mail, phone and details of the transport operation.
- Browsing data — cookies essential to the website's operation and, with your consent, analytics cookies (pages visited, traffic source, device).
- Client area — access credentials of clients and partners, used exclusively for authentication.
3. Purposes and legal bases
- Responding to quote requests and commercial contact — pre-contractual procedures.
- Performing transport contracts and issuing tax documents — contract performance and legal obligation.
- Improving the website through usage statistics — consent.
- Preventing fraud and securing the client area — legitimate interest.
4. Sharing
We do not sell personal data. We share data only when necessary for the operation: insurers, customs and traffic authorities (including at Mercosur borders), public authorities under legal obligation, and technology providers hosting this website, always under confidentiality agreements.
5. International transfers
In international Mercosur operations, strictly necessary data (e.g., contracting party details in transport documents) may be processed outside Brazil, subject to the safeguards of Article 33 of the LGPD.
6. Retention
We keep data for as long as necessary for the purposes of this Policy and applicable legal periods (tax, contractual and regulatory). Data from non-converted quotes is deleted or anonymized after a reasonable period.
7. Your rights
Under Article 18 of the LGPD, you may request: confirmation of processing, access, correction, anonymization, portability, deletion, information about sharing, and withdrawal of consent. To exercise them, write to comercial@transmh.com.br. We will respond within the legal deadlines.
8. Cookies
We use essential cookies (website operation and recording your consent choice) and, only with your acceptance, analytics cookies. You can change your choice by clearing your browser data and manage cookies in your browser settings.
9. Security
We adopt technical and administrative measures to protect data against unauthorized access, loss or alteration, including encryption in transit (HTTPS) and access control to the client area.
10. Changes
This Policy may be updated. The current version will always be published on this page, with its update date.
11. Contact
Questions about this Policy or the processing of your data: comercial@transmh.com.br.